Accessibility Statement for SuperPenguin

Commitment to Accessibility

‍

We are committed to ensuring that SuperPenguin is accessible to all users, including individuals with disabilities. Our aim is to provide a digital solution that promotes inclusivity, usability, and accessibility in alignment with recognised standards such as the Web Content Accessibility Guidelines (WCAG) 2.1 AA and applicable NHS Digital accessibility requirements.

This accessibility statement applies to the SuperPenguin mobile application, which is developed using React Native and available on both iOS and Android platforms. It also covers associated digital resources (e.g., web dashboard, instructional materials). We aim to meet or exceed accessibility standards for:

‍

• Caregivers supporting children with speech, language and communication needs
• Speech and Language Therapy (SLT) professionals using the app for therapy guidance.
• A wide range of users with different abilities and language needs.

Currently, SuperPenguin includes the following accessibility-related features and practices:

‍

1) Auditory Accessibility:

• All videos include subtitles and transcripts.
• Optional captions or transcripts for any instructional audio content.

‍

2) Plain Language and Readability:

• Content aligns with a literacy level consistent with early secondary education, ensuring clarity for a wide range of users.
• Vocabulary is kept as accessible as possible, including for non-native English speakers.

‍

3) Basic Accessibility Tagging:

• Some basic React Native accessibility tags have been implemented

‍

4) Cognitive Accessibility:

• Clear, simple instructions and consistent navigation paths.
• Avoidance of flashing content to minimise risks for individuals with photosensitivity.

‍

5) Language Support:

• Default content is in English.
• Additional support for Spanish, French, Portuguese, Welsh (under review), and Japanese (under review).

SuperPenguin undergoes regular accessibility evaluations as part of our usability engineering process:

‍

• Structured (formative and summative) usability testing with users from diverse backgrounds, focusing on overall clarity, comprehension, and functional use of the app.
• Feedback sessions with caregivers and SLT professionals to identify everyday usage challenges, as feedback that helps shape improvements.
• Performed limited manual and automated checks against WCAG 2.1, but a full accessibility review and audit are pending as part of our ongoing development roadmap.

We recognise that some aspects of accessibility may require ongoing work. Current known limitations include:

‍

• Limited language support for non-English speakers (currently in development).
• Screen Reader support: while some accessibility tags exist, there has been no thorough testing with VoiceOver (iOS) or TalkBack (Android). Comprehensive tagging is still needed.
• Adjustable text size: SuperPenguin does not yet offer an option for users to increase or decrease text size dynamically.
• Full testing compatibility with all assistive technologies (ongoing evaluation).

‍

We are in process of addressing these issues and enhancing compliance with WCAG 2.1 AA standards. We are prioritising improvements to ensure better accessibility for all users.

‍

If you encounter any accessibility barriers, we encourage you to contact us (see below).

We welcome feedback to improve the accessibility of SuperPenguin. If you experience any issues or have suggestions, please get in touch:

‍

• Email: support@superpenguin.com

‍

We aim to respond to all queries within 5 working days.

SuperPenguin is partially compliant with WCAG 2.1 AA standards, with ongoing work to address any remaining gaps. Regular updates are made to improve accessibility features based on user feedback and emerging standards.

This accessibility statement was last reviewed on 24th January 2025. It will be reviewed regularly, and updates will be published as features are improved or added.

‍

We remain committed to ensuring that SuperPenguin is accessible and inclusive for all users, and we thank you for helping us in this effort.